BikeYa Platform Terms

BikeYa provides software that helps vehicle-rental businesses manage vehicles, accessories, customers, bookings, rentals, availability, maintenance, documents, communications, staff accounts, reports, and their own public online shop.

BikeYa is a software-as-a-service provider only. BikeYa is not a vehicle-rental business, marketplace, travel agent, broker, insurer, payment processor, lender, employer, or representative of a rental business or renter.

Every rental, price, deposit, payment, refund, cancellation, licence check, handover, return, damage claim, insurance decision, and customer relationship is solely between the rental business and its customer.

The person accepting these Terms confirms that they are legally able and authorised to bind the rental business.

The business must maintain the registrations, permits, insurance, vehicle documents, tax records, consumer disclosures, and other requirements that apply to its operations.

The business must provide accurate information, protect credentials, assign appropriate staff permissions, and promptly remove access that is no longer authorised. Actions through an authorised account are treated as actions of the business.

Suspected unauthorised access must be reported promptly. BikeYa may require identity, email, telephone, or business verification to protect the platform.

The public shop made available through BikeYa belongs to and is operated by the rental business. The business controls listings, availability, prices, rental conditions, accepted payment methods, and customer communications.

A booking request is sent directly to the relevant business. BikeYa does not approve the renter, guarantee acceptance, collect rental payments, or become a party to the rental. Unless a paid plan expressly states otherwise, BikeYa charges no commission on rentals.

The business must keep vehicle, price, availability, shop, policy, and contact information accurate; communicate clearly; honour confirmed terms; handle payments and refunds; and comply with consumer, tax, transport, insurance, privacy, anti-discrimination, and safety laws.

The business must have a lawful basis and provide any required notice or obtain any required consent before entering, uploading, scanning, sharing, or otherwise processing personal data or documents.

Features, limits, storage, support levels, and prices depend on the active plan shown in the business account. Paid fees are due under the displayed billing terms and exclude applicable taxes unless stated otherwise.

BikeYa may change future plan features or prices with reasonable advance notice. Free services may be changed or discontinued on reasonable notice, except where immediate action is required for security, law, or abuse prevention.

The business retains its rights in uploaded data and content and grants BikeYa only the limited rights needed to host, copy, transmit, format, display, secure, support, and process it to provide the service and comply with law.

The business confirms it has the right to use all uploaded text, images, documents, logos, and personal data. BikeYa does not acquire ownership of rental records or customer documents.

BikeYa works to keep the service available and secure but does not guarantee uninterrupted or error-free operation. Third-party maps, email, messaging, storage, authentication, app stores, and other integrations remain subject to their own terms.

OCR, calculations, availability suggestions, translations, notifications, and automated outputs are operational aids. The business must review them before relying on them and retain any independent records required by law.

BikeYa may restrict or suspend access when reasonably necessary to address security risk, unlawful activity, non-payment, material breach, harm to users, or legal requirements. Immediate action may be taken where delay would create material risk.

The business may stop using the service at any time. Account closure and data handling follow the active plan, Privacy Notice, Data Processing Addendum, and applicable retention duties.

To the extent permitted by law, the service is provided on an “as available” basis. BikeYa does not guarantee business results, customer demand, renter identity, document authenticity, payment, vehicle condition, legal compliance, or the outcome of a rental.

Neither party is liable for indirect, special, punitive, or consequential loss where law permits that exclusion. Except for liability that cannot legally be limited, aggregate liability related to the service is limited to the greater of fees paid or payable during the preceding twelve months or IDR 1,000,000.

The limits do not apply to fraud, wilful misconduct, unauthorised use of intellectual property, payment obligations, or liability that applicable law prohibits from being limited.

The business is responsible for claims arising from its vehicles, rentals, prices, deposits, payments, staff, customer treatment, uploaded content, or legal compliance. To the extent permitted by law, it will reimburse BikeYa for reasonable losses caused by such claims, except to the extent caused by BikeYa’s breach or misconduct.

BikeYa may publish a new immutable version for legal, security, operational, or service changes. Material changes will be notified where reasonably possible and may require renewed acceptance; they do not replace an accepted version retroactively.

These Terms are governed by the laws of the Republic of Indonesia without limiting mandatory rights that cannot lawfully be waived. The parties will first try in good faith to resolve a dispute through written notice; unresolved disputes may be submitted to competent courts in Indonesia.

These Terms are available in Bahasa Indonesia and English. For a business established in Indonesia, the Bahasa Indonesia version governs to the extent permitted by law if the versions differ.